Privacy Policy

Draft — review before publishing. This policy describes how our website and store handle personal data. Replace the bracketed placeholders with your registered company details and have it checked against the law in the jurisdictions you sell into.

Who we are

This site is operated by [COMPANY LEGAL NAME], registration number [REGISTRATION NUMBER], of [REGISTERED ADDRESS]. You can reach us about privacy at offroad@maike-auto.com.

What we collect

• Enquiry and quotation data — the name, email, phone, company, country, business type, target vehicle and order volume you submit through our quote forms.
• Order data — billing and shipping addresses, order contents, and payment status. Card details are handled by our payment processor and never reach our servers.
• Account data — if you register, your username, email and order history.
• Technical data — IP address, browser type, and pages viewed, collected through cookies and server logs.

Why we use it

• To answer enquiries and prepare quotations
• To process, fulfil and support orders
• To provide warranty and after-sales service
• To meet accounting, tax and customs obligations
• To improve the site and understand which products are in demand

Legal bases

Where the GDPR applies, we rely on: performance of a contract (orders and quotations), legitimate interests (site security, product improvement, B2B marketing to existing customers), consent (marketing emails and non-essential cookies), and legal obligation (tax and customs records).

Who we share it with

We do not sell personal data. We share it only with processors who need it to do their job:

• Payment processors, to take payment
• Carriers and freight forwarders, to deliver orders
• Our hosting and email providers
• Professional advisers and authorities, where the law requires it

International transfers

We operate from China and the United States, so your data may be transferred to and processed in those countries. Where data leaves the EEA or UK we put appropriate safeguards in place, such as standard contractual clauses.

How long we keep it

• Enquiries that do not become orders: 24 months
• Order, invoice and customs records: 7 years, as tax law requires
• Account data: until you close the account
• Server logs: 12 months

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or port your data, to object to processing, and to withdraw consent. Email offroad@maike-auto.com and we will respond within 30 days.

Cookies

We use essential cookies to run the cart and checkout, and analytics cookies to understand site usage. You can block non-essential cookies in your browser without breaking the store.

Security

The site runs over HTTPS. Payment data is handled by PCI-DSS compliant processors. Access to customer data is limited to staff who need it. No system is perfectly secure, so please use a strong, unique password if you register.

Children

This is a business-to-business site. It is not directed at children and we do not knowingly collect their data.

Changes

We will update this page when our practices change and revise the date at the top.