{"id":9,"date":"2026-09-18T16:01:35","date_gmt":"2026-09-18T08:01:35","guid":{"rendered":"https:\/\/auto.sky-filter.com\/index.php\/warranty-policy\/"},"modified":"2026-09-18T16:01:35","modified_gmt":"2026-09-18T08:01:35","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/auto.sky-filter.com\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"<blockquote><p><strong>Draft \u2014 review before publishing.<\/strong> Confirm the warranty period and the exclusions match what your sales team actually commits to in quotations.<\/p><\/blockquote>\n<h2>What is covered<\/h2>\n<p>We warrant that our parts are free from defects in materials and workmanship, and that they match the specification we confirmed for your order, for <strong>12 months<\/strong> from the date of delivery unless your quotation or order confirmation states a different period.<\/p>\n<h2>What we will do<\/h2>\n<p>If a part fails within the warranty period because of a defect, we will \u2014 at our option \u2014 repair it, replace it, or refund what you paid for it. We may ask you to return the part for inspection first.<\/p>\n<h2>What is not covered<\/h2>\n<ul>\n<li>Normal wear and tear, including consumables such as bushes, pads and seals<\/li>\n<li>Damage from collision, off-road impact, overloading, or exceeding a stated load or torque limit<\/li>\n<li>Incorrect fitment, or fitting to a vehicle the part was not specified for<\/li>\n<li>Modification, welding, cutting or painting of the part<\/li>\n<li>Corrosion caused by road salt, chemicals, or coastal conditions<\/li>\n<li>Damage in transit after the carrier has taken delivery, unless reported within 7 days<\/li>\n<li>Parts sold as clearance, sample, or prototype items, where the listing says so<\/li>\n<\/ul>\n<h2>Consequential costs<\/h2>\n<p>The warranty covers the part. It does not cover labour, vehicle downtime, towing, hire vehicles, or any other consequential cost. We recommend confirming your own customer terms reflect this.<\/p>\n<h2>How to make a claim<\/h2>\n<p>Email <a href=\"mailto:offroad@maike-auto.com\">offroad@maike-auto.com<\/a> with:<\/p>\n<ol>\n<li>Your order number and invoice date<\/li>\n<li>The part number and, where shown, the batch or lot code<\/li>\n<li>A description of the failure and how the part was used<\/li>\n<li>Photographs of the failed part and of the installation<\/li>\n<\/ol>\n<p>We will acknowledge your claim within 2 business days and tell you what happens next, usually within 5 business days.<\/p>\n<h2>Trade customers<\/h2>\n<p>If you resell our parts, you handle the first line of customer contact and pass valid claims to us. We settle with you, not with your customer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Draft \u2014 review before publishing. Confirm the warranty period and the exclusions match what your sales team actually commits to in quotations.&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-policy.php","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/auto.sky-filter.com\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/auto.sky-filter.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/auto.sky-filter.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/auto.sky-filter.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/auto.sky-filter.com\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":0,"href":"https:\/\/auto.sky-filter.com\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"wp:attachment":[{"href":"https:\/\/auto.sky-filter.com\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}